FAQs
Frequently Asked Questions
1. Are your contact lens accessories safe to use?
Yes, all TtdEyeCare products are made from high-quality, non-toxic materials that are safe for handling your lenses and daily use.
2. How long will the products last?
With normal use and proper care, our lens cases and tools can last for years. Regular cleaning and careful handling will extend their lifespan.
3. How do I use the contact lens applicator and tweezers?
Use the applicator stick or tweezers to handle lenses without touching them directly with your fingers. Always wash and dry your hands before use.
4. Can I clean the lens case with water?
Yes, rinse the compartments and tools with lens solution or mild disinfectant. Avoid harsh chemicals and allow all parts to dry completely before storing lenses.
5. Are the lens kits portable for travel?
Yes, our kits are compact and designed for travel. They fit easily into a handbag, backpack, or pocket, keeping your lenses safe and organized.
6. Do the kits include everything I need for daily lens care?
Yes, each kit includes a mirror, tweezers, applicator stick, solution bottle, and clear left-right markings, providing a complete lens care solution.
7. Can these kits be used with colored or specialty lenses?
Yes, TtdEyeCare kits are compatible with all soft and colored lenses. They allow for hygienic handling without risking damage.
8. How should I prepare my lenses before storing them?
Always clean your lenses with your recommended lens solution, then place them in the designated compartments. Ensure the solution bottle is filled and the lid is tightly closed.
9. Can multiple kits be combined for more lenses or accessories?
Yes, you can organize multiple kits for travel, work, or home use. Each kit is independent and keeps lenses hygienic and separate.
10. Will heavy sweating or humidity affect the lenses or accessories?
The kits are durable, but excessive moisture may cause the outer packaging to become slippery. Keep the kit in a dry place and wipe gently if it gets damp.
11. Are these kits suitable as gifts?
Absolutely. Their stylish and functional design makes them a perfect gift for friends, family, or anyone who wears contact lenses.
12. How do I track or return a defective product?
If any item is damaged or defective, contact contact@ttdeyecare.com with photos showing the issue. We will assist you with replacement or return instructions promptly.
13. Can I use these kits for children or teenagers?
Yes, but supervision is recommended for younger users to ensure proper handling and hygiene.
14. How often should I clean the tools and compartments?
Clean the applicator, tweezers, and compartments after each use with lens solution or mild disinfectant. Regular cleaning prevents bacterial buildup and keeps lenses safe.
15. Do you offer warranty for the lens kits?
Yes, TtdEyeCare covers manufacturing defects. Damage from misuse, accidents, or improper care is not covered. Contact us for warranty claims.
16. Can I use my own solution in the kit’s bottle?
Yes, you can refill the solution bottle with your preferred lens solution. Always ensure the bottle is clean before refilling.
17. What should I do if a lens falls on an unclean surface?
Use the applicator or tweezers to pick up the lens and rinse it thoroughly with fresh lens solution before wearing it.
18. How do I store the kit when not in use?
Keep the kit closed in a cool, dry place to prevent contamination. Avoid exposure to direct sunlight or excessive heat.
19. Can I carry this kit on an airplane?
Yes, its compact and spill-proof design is suitable for air travel. Make sure liquids comply with airline regulations.
20. What should I do if a tool breaks or is lost?
Contact contact@ttdeyecare.com for replacement parts or guidance. We offer support to ensure your lens care routine is uninterrupted.